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Technical Support Engineer

Date:  01-Aug-2022
Job Req ID:  2315
Company:  John Swire & Sons (H.K.) Limited
Location: 

HKSAR, HK

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John Swire & Sons (H.K.) Limited

 

A highly-diversified and global corporation, the Swire Group’s businesses encompass property, aviation, beverages and food chain, as well as marine services and trading & industrial activities. Its core businesses are mainly focused in Asia, with its key operations in Hong Kong and the Chinese Mainland. Within Asia, Swire's activities come under the Group's publicly quoted arm, Swire Pacific Limited, which is the largest shareholder in two Hong Kong listed companies: Swire Properties and Cathay Pacific Airways.

 

John Swire & Sons (H.K.) Limited is the holding company of the publicly-listed conglomerate, Swire Pacific Ltd. Our IT & Digital Department is now inviting candidates to apply for the following position:

 

Technical Support Engineer

 

Responsibilities: 

  • Act as IT ambassador to frontline and provide technical support to end users
  • Act on alert messages and troubleshoot, and ensure timely escalation for actions and resolutions
  • Influence continuous service improvement by raising observations and feedback, and proposing improvement plans
  • Maintain record management such as hardware, software, contract and license inventory, and security exemption record
  • Communicate with stakeholders effectively about standard policies and any updates as required
  • Assist infrastructure operations, and support product and service rollout

 

Requirements:

  • Higher diploma or above in Computer Science, Information Technology or related discipline
  • At least 5 years’ experience in user support under multi-lingual environment, with 2 years of VIP user support experience 
  • Sound knowledge of ITIL framework to ensure service desk support in high quality
  • Proven record in supporting Microsoft Office 365 full suite and meeting room set-up
  • Good communication skills in both spoken and written English and Chinese. Putonghua is desirable.
  • Holder of MCSE and CCNA is highly desirable

 

Application:
At Swire, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

 

We offer a competitive package to the right candidate. If you meet the qualifications and are interested in this position, you can send your application by clicking "Apply Now". We will contact all shortlisted candidates.

 

The Swire group is an equal opportunity employer. All applications will be used exclusively for selection purposes and handled confidentially by authorised personnel only. Your application may also be considered for other suitable positions within the Swire group (please indicate clearly on your application if you would not like to be considered for other positions within the group.) Following the data privacy ordinance, all unsuccessful applications will be destroyed after an appropriate time.

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