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Technical Support Engineer

Date:  30-Dec-2021
Job Req ID:  1666
Company:  John Swire & Sons (H.K.) Limited
Location: 

HKSAR, HK

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John Swire & Sons (H.K.) Limited

 

A highly diversified, global corporation, the Swire group's businesses encompass property, aviation, beverages and food chain, as well as marine services and trading and industrial activities. Its core businesses are mainly focused on Asia, with its key operations in Hong Kong and the Chinese mainland. The Swire group's businesses in Asia are held by the listed company, Swire Pacific Limited.

 

John Swire & Sons (H.K.) Limited is the holding company of the publicly-listed conglomerate, Swire Pacific Ltd.  Our IT & Digital team invites applications for the following position:

 

Technical Support Engineer

 

Responsibilities: 

 

•    Act as IT ambassador to frontline and provide technical support to end users
•    Act on alert messages and troubleshoot, and ensure timely escalation for actions and resolutions
•    Influence continuous service improvement by raising observations and feedback, and proposing improvement plans
•    Maintain record management such as hardware, software, contract and license inventory, and security exemption record
•    Communicate with stakeholders effectively about standard policies and any updates as required
•    Assist infrastructure operations, and support product and service rollout

Requirements:

 

•    Higher diploma or above in Computer Science, Information Technology or related discipline

•    At least 5 years’ experience in user support under multi-lingual environment, with 2 years of VIP user support experience 
•    Sound knowledge of ITIL framework to ensure service desk support in high quality
•    Proven record in supporting Microsoft Office 365 full suite and meeting room set-up
•    Good communication skills in both spoken and written English and Chinese. Putonghua is desirable.
•    Holder of MCSE and CCNA is highly desirable

Application:

 

At Swire, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

 

We offer a competitive package to the right candidate. If you meet the qualifications and are interested in this position, you can send your application by clicking "Apply Now". We will contact all shortlisted candidates.

 

The Swire group is an equal opportunity employer. All applications received will be used exclusively for selection purposes and handled confidentially by authorised personnel only. Your application may also be considered for other suitable positions within the Swire group (please indicate clearly on your application if you would not like to be considered for other positions within the group.) Following data privacy ordinance, all unsuccessful applications will be destroyed after an appropriate time